“My husband and I stayed at your hotel last night. We were at a boxing event in the area and decided to take advantage of the credit we had with hotels.com. We arrived at 11 pm on Friday. Decided to wake up early at 7:30am and have breakfast. We were exhausted and decided to take a little nap before going back home. We are Orlando residents just relaxing. I wasn't planning to write a review with anything negative until we heard out room phone rang around 9:40am. Heyyyyy, check out isn't until 11 am. I haven't spent 12 hrs in my room and you already have someone calling and disturbing us???The person left the phone rang so many times. My husband was watching TV on the couch and letting me sleep in the bed. None of us answered because we didn't want to be disturbed. Then, the housekeeper is knocking at the door. My husband was aggravated. She asked: Are you leaving today? He replied: Yes, not until 11 am. What kind of hospitality is that?? By the way, I don't know if you all wash your hands with only water but we didn't have soap. Plenty of towels. Thank you!! I also want to mention that my room was clean and comfortable. But, you should check pillows room by room. They were way too soft. The shower curtain is too short. It doesn't fit right. Breakfast was so so. Your eggs were not that great. You were not getting a negative review but after consideration of how rude was to call the room and let it ring. Then, sending a housekeeper. Rude!!! Especially if we checked out late at night. We wanted to rest. Now, that it is almost 11 am I'm ready to leave the room. Mr & Mrs Dobbins Room . 5031”

“We had an unexpected flight delay, combined with a large winter storm at home, causing some uncertainty as to when we would be able to fly home. This hotel was super accommodating, allowing us to reserve our two bedroom suite for 4 days with no cancellation fee should our flight leave earlier than expected (which it did). It made a stressful situation much better knowing that we had a comfortable, clean place to stay last minute. The staff was kind and helpful, and the breakfast procedures appeared to be very clean and safe. Additionally, the pool here is fantastic! My son had so much fun splashing in the dolphin fountains. We always opt for Residence Inn when it’s an option so we can have the separate bedrooms, and I would definitely recommend this hotel to families staying in the area.”