“We arrived to London at 7am after an overnight flight from the states. We got to our hotel at 9:30am to see if there was any way to check in early or if they could hold our bags. They said there was a room available but we would have to pay £10 per hour. We were tired so we paid the £50 to check in early. The room were were given was awful. The carpet was so filthy, the bathroom was discolored, the deadbolt wouldn't lock, and it was a small bed. We booked a room with a king bed and the photos show a US king. We went downstairs to ask for a refund. They showed us to a different room this room was more in line with the photos from the website, so we stayed. We should have asked for the refund. When checking the new room we discovered the deadbolt didn't work, like our last room. The manager said he would call maintenance right away. They fixed the lock. They advertise that they have air conditioning but that breeze out of the ceiling could barely be called a fan let alone AC. Thank goodness we were visiting in October and not in the summer. Every night we woke up so hot as the bedding is all polyester so it doesn't breath. Housekeeping visited every day, sometimes multiple times a day too ensure our room was cleaned. Which was nice but also is kinda silly that they don't track that. Housekeeping replaced all towels every day, even if you hung them up. Additionally housekeeping would replace All soaps, toilet paper, everything. I felt so bad about the amount of water caused by this. Don't make the mistake we did, this is not a 4 star hotel. Go elsewhere.”

“Las habitaciones son muy muy antiguas, y todas son diferentes entre sí. Las nuestras desde luego no eran como las de las fotos que se ven aquí. Pero todo limpio y aceptable! La zona es un lujo”